All of our items are made to order, we ask you to please allow up to 7-14 business days before items ship. We don't like to rush the production process as it tends to blur the lines of our purpose and our vision. Each piece is as special as the person ordering it, we want every piece we create to represent our purpose and be created with love and patience, not rushed.
Due to the fact that each and every item is made to order, we do not offer exchanges or refunds. If your package is marked as "delivered" per USPS, or any other carrier, we cannot be held responsible for stolen or lost packages. Please file a complaint with the carrier.
At this time, all sales are final. Orders cannot be canceled or changed after being placed.
If the product is defective upon receiving it, or the item has been damaged during transport, you should immediately report this to us. Please contact us at iamcocobeanllc@gmail.com within 14 days of delivery. Items reported after this time frame will not be valid for a replacement.
If you have received an item that you did not order, please email us at iamcocobeanllc@gmail.com so we can resolve this for you.