FAQs

Have a question!? No problem! Typically all answers can be found below, but if you still have questions you can reach us directly at iamcocobeanllc@gmail.com.

What is your return/cancellation policy?

We appreciate your business and we hate to hear that you would like to cancel your order. Unfortunately, we do not cancel orders or issue refunds, this includes preorders, once they are placed. The reason for this is our items are made to order. Each piece is as special as the person ordering it and made just for you, when you order. 

If you received a defective item, we'll happily replace it. Defective items will be exchanged for the same type of product in the same size. Please contact us at iamcocobeanllc@gmail.com for further information. 

 

What size should I order?

Sizing chart: (t-shirts)

(in inches) XS S M L XL 2XL 3XL 4XL 5XL
Full Body Length 27 28 29 30 31 32 33 34 N/A
Body Width 16 ½ 18 20 22 24 26 28 30 N/A
Sleeve Length 8 8 ¼ 8 ⅝ 9 ⅛ 9 ⅝ 10 ¼ N/A N/A N/A

 

Sizing chart: (hoodies)

(in inches) S M L XL 2XL 3XL 4XL 5XL
Body Length 26 27 28 29 30 31 32 33
Full Body Length 26 27 28 29 30 31 32 33
Body Width 20 22 24 26 28 30 32 34
Sleeve Length 33 34 35 36 37 38 39 40

What type of printing process is used on your apparel?

All of our shirts are printed by hand and custom made at the time of ordering. We use both screen printing and heat transfer processes.

 

Are there any specific care instructions?

Yes, please follow these tips to take care of the t-shirts:

  • Wash inside out with cold water with similar colors using a gentle cycle.
  • Tumble dry low or hang-dry.
  • If ironing is necessary, iron inside-out on the lowest setting. 
  • Avoid using bleach and do not dry clean.

What forms of payment do you accept?

We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information. We also accept PayPal

 

How long will it take for my order to arrive?

Standard shipping for orders in the United States usually takes 7-14 business days, which does NOT include weekends. International orders can take up to 3-5 weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way.

During holidays or times of high demand, orders usually will typically exceed the standard shipping times listed above.

 

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.

 

Do you offer package tracking?

Yes! We will provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent once your order has been delivered for shipping. 

CoCoBean, LLC is not responsible for lost or delayed packages after the item/s has been shipped. 

How much does shipping cost?

It depends on your location and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart and select your location. Shipping cost are calculated at checkout. 

  

Can I modify my order?

Please note we print every product when it is ordered. You can modify your order (with a size change only) 24 hours after placing it. After that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting. Please contact us at iamcocobeanllc@gmail.com for any questions regarding your order.

Please keep in mind CoCoBean, LLC is NOT able to change any addresses after orders are confirmed because it violates the integrity of the ordering process. Address changes can potentially lead to chargebacks and/or order fraud. Therefore, we try to avoid these hazards at all costs.

 

Can I apply a discount code after I placed an order?

Unfortunately, once your order is placed, you will not be able to make any alternations to your order. Also, we do not combine or enter multiple discounts codes at the time of purchase. Please enter all discount codes in the correct section of the website.